Company policy (terms and conditions)
- To benefit from after-sales services (maintenance - replacement –
retrieval), the original invoice must be kept and submitted upon requesting the
The company is not responsible for providing the required goods unless the
invoice amount is paid in full within 3 days.
- The customer bears the risk of receiving the contents of the invoice if
he requests to receive it directly from the branch or warehouse
- The company is not responsible for any damage or shortage of goods
after delivering it to the customer and signing the delivery notice whether it
is installed or remains without installation in the site
- The company is responsible for storing the goods for a period of 30
days from the date of the payment of the invoice in full. A percentage of 5% is
to be paid by the customer for the value of the invoice for each month delay of
receipt of a maximum of 90 days. After this period, the customer is not
entitled to claim the contents of the invoice or its value. Instead, he can
replace with the net invoice after deducting the storage period value for the
and installation is free within the city where we have a branch. If the
delivery or installation is done outside the above mentioned city, thus, it
will be subjected to the company policy.
- In case the customer wishes to change the
delivery date, he has to notify the company 48 hours prior to the agreed date
and obtain a new date according to the available schedule .In case the customer
does not commit, does not exist in the site or does not respond to the call, he
bears the additional amount of the cost of loading and delivery for the second
- The customer is entitled to refund the amount
of the order that has not been received and is not replaced or refunded after
receipt. Goods manufactured or imported upon the request of the customer is not
refunded or replaced under any circumstances.
- Any amounts of money are refunded by check to
the customer to whom the invoice has been issued or a transfer to the account
through which payment has been made in addition to deducting the bank charges,
if any, within 10 working days from the date the customer requests the service.
- The company guarantees the quality of its products
for two years from the date the customer receives the product.
- The company provides maintenance service for 3
years after the end of the warranty period by repairing the parts that can be
maintained. In the event of replacing any piece for fees, an agreement is made
with the customer regarding its value before maintenance.